Privacy Policy

Depending on how you interact with MACKO, we may collect:

• Your name
• Email address
• Telephone number
• Pickup and delivery address
• Account and login information
• Booking and order details
• Laundry preferences and special instructions
• Communications, enquiries and complaints
• Photographs and condition records of garments where necessary
• Payment status and transaction references
• Device, browser, IP address and website-usage information
• Any other information you voluntarily provide

If you sign in through a third-party service such as Google, we may receive basic profile information authorised by you.

MACKO does not directly store complete payment-card information where payments are processed by a third-party payment provider.

We may use your information to:

• Create and manage your account
• Schedule pickups and deliveries
• Process and fulfil laundry orders
• Contact you about your booking or garment care
• Confirm payments and issue transaction records
• Record garment condition and resolve disputes
• Save your care and starch preferences
• Provide customer support
• Operate MACKO Club, rewards and membership features
• Improve our website and services
• Prevent fraud, misuse and security incidents
• Send marketing messages where you have consented
• Comply with legal and regulatory obligations

We process personal information where it is necessary:

• To provide services you requested or fulfil our agreement with you
• To comply with a legal obligation
• For legitimate business interests that do not unfairly override your rights
• With your consent, where consent is required

You may withdraw consent for optional marketing at any time.

We may share relevant information only where necessary with:

• Authorised MACKO employees and garment-care personnel
• Pickup and delivery personnel
• Website hosting and technology providers
• Email, SMS and customer-support providers
• Payment-processing providers
• Professional advisers and regulatory authorities
• Other service providers needed to fulfil your booking

These parties should only process the information necessary to perform their services.

We do not sell your personal information.

Our website may use essential cookies needed for login, security, preferences and booking functionality.

If we introduce non-essential analytics or advertising cookies, we will provide appropriate notice and consent options where required.

You may restrict cookies through your browser, although this may affect some website features.

We retain personal information only for as long as reasonably necessary to:

• Fulfil your bookings
• Maintain transaction and business records
• Resolve complaints or disputes
• Meet legal, tax and regulatory obligations
• Protect MACKO and its customers against fraud or misuse

Information that is no longer reasonably required will be deleted, anonymised or securely archived as appropriate.

We use reasonable administrative, organisational and technical safeguards to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no online system is completely secure. Customers should protect their passwords and notify MACKO if they suspect unauthorised account activity.

Subject to applicable Nigerian law, you may request to:

• Know whether we hold your personal information
• Access the information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing
• Request deletion where legally applicable
• Request information about how your data is used
• Lodge a complaint with MACKO or the Nigeria Data Protection Commission

We may need to verify your identity before processing a request.

We will only send promotional email or SMS communications in accordance with applicable requirements.

You may unsubscribe using the option provided in the message or by contacting us. Operational messages concerning an active booking are not marketing communications.

MACKO's services are not intended to be booked independently by children under 18. A parent or legal guardian should make bookings on behalf of a minor.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and MACKO is not responsible for how those third parties independently process information.

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The revised policy will be published with a new effective date.

Material changes may also be communicated through the website or available customer contact channels.